Customer Service

Description:

Wired internet with speeds meeting 10Mbps download and 4Mbps upload (if multiple devices are using internet during your working hours, add 5Mbps download and 2Mbps upload to the baseline, per device used). Have a designated workspace that is distraction-free and allows you to give your full attention to the customer during your shift.
Qualifications include…

• English verbal and written required
• High School diploma is required, must be returning to school in fall of 2023
• Intermediate PC skills required; must be able to work in multiple systems concurrently, utilizing multiple monitors
• SAP, Salesforce, or other CRM tool experience preferred.
• 1-3 years applicable experience in customer service type role is preferred

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

What you’ll do:

Customer Service Representative is responsible for processing customer purchase orders, resolving order-related issues, handling internal and external customer inquiries, cross referencing products and offering substitutes to increase revenue, expediting shipments, and communication with suppliers, customers, and sales representatives. Customer Service Representatives serve as a liaison with all parties to enable sales growth.