Customer Response Rep

Description:

Receive incoming calls as required. Callers include residential, commercial and industrial customers, and internal departments. Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, equal monthly payment plans, transfers of credit balances, account information changes, utility services, and emergency calls. Follow company and business unit processes, policies and procedures. Transfers are the exception. Promote corporate programs/initiatives, such as eBilling, as required. Research account information and prepare the documents to update the customer's account accordingly. Completes other tasks and assists other departments as assigned. Who You Are (Qualifications): You will have the following combination of education and experience: Minimum high school education. Excellent verbal and written skills. Proven desktop skills required including knowledge of Microsoft Suite products. Accurate keyboarding and data entry skills. Must have current SAP experience, setting up customers & "My Account" knowledge. Demonstrated ability to work in a fast-paced team environment. Experience in a Call Centre environment preferred.