Customer Operations Project Manager

Description:

• Building training curriculums and creating training videos for technical and non-technical subjects.
• Ensuring the quality and consistency of course content.
• Quickly learning new technologies and products
• Working with stakeholders and subject matter experts to develop content, ensure alignment & engagement, and deliver expectations to management
• Continuously enhancing instructional design skills
• Providing feedback to peers

What It Takes

• 2+ years of experience preparing online training courses and support materials using Articulate or similar software
• Proficiency in multiple development tools such as Adobe Creative Suite, PowerPoint, and Camtasia.
• Understanding of ADDIE, adult learning principles and brain-based learning philosophies and methodologies and familiarity with training environments and blended learning applications
• High degree of comfort with complex technical environments
• A track record of good judgment and decision-making in positions with significant responsibility
• Highly autonomous and able to independently drive high value projects to completion
• Demonstrated leadership capability in cross-functional team environments
• Excellent written and verbal communication skills
• Excellent organizational and time-management skills