Description:
As an Onboarding Specialist, you’ll be helping our customers harness the full potential of 1Password by working across functions of the organization to provide an exceptional customer experience.
This is a Remote opportunity within Canada and the US.
What we're looking for:
- Strong communication skills over email, phone, and video. The thought of presenting and speaking to new people each day excites you. Your style is concise and empathetic – with a balance of teaching and listening/learning yourself, as well as the ability to lead a conversation.
- Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering a team’s needs, and you ask strong, open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating.
- Someone who works well with internal teams, balancing individual customer’s success with company needs and opportunities.
- A knack for learning things on your own and quickly adapting to new environments. Since 1Password is remote, it’s important to be independent in your research, but also have the humility to ask for help when you aren't sure about something.
- The thought of tracking minute details doesn’t make you cringe and you’re able to organize yourself and your tasks so customers don’t get missed or dropped.
- Feedback, learning, and growing are some of your favorite words.
- Fluent in a second language, while not a deal-breaker, would be considered a huge asset.
- It’s a bonus if you have personal experience with 1Password or another password manager. While not required, it will allow you to quickly gain confidence in this role.
What you can expect in Month 1:
- Get to know the product, our culture, the Onboarding processes, and the people you'll be working with.
- Learn our CRM, what and how we track, and keep customer information and project tracking updated.
- By the end of the first month, you’ll be able to onboard a small-sized customer through at least one level of the defined Customer Success process.