Description:
Customer Relationship Management:
- Build strong relationships with our valued customers to understand their experiences, challenges, and successes.
- Engage with customers through various channels (phone, email, social media) to gather feedback, testimonials, and success stories.
- Collaborate with cross-functional teams to identify satisfied customers for advocacy initiatives.
Case Study Development:
- Conduct interviews and research to gather information about customer experiences with Axonify's products and services.
- Craft compelling case studies that showcase the benefits, outcomes, and ROI achieved by customers using Axonify's solutions.
- Collaborate with the Marketing team to create engaging and visually appealing case study content.
Customer Advocacy Programs:
- Identify opportunities for customer advocacy and referrals to drive brand awareness and lead generation.
- Coordinate customer participation in webinars, speaking engagements, and other marketing events.
- Nurture and expand the customer advocacy program by developing relationships with satisfied customers.