Customer Experience Supervisor

 

Description:

Work Perks:

  • Hybrid Work Opportunities
  • Great travel perks!
  • Goodlife Corporate Discount
  • Comprehensive benefits package
  • RRSP Matching Program
  • Growth opportunities
  • Free Parking
  • Open concept, collaborative workspace
  • Fresh Café with delicious snacks and meals at a subsidized price!
  • Opportunity to give back through our social responsibility initiatives


What You’ll Do:


  • Support and provide direction for team management approach of Supervisory functions for your team; responsible for ensuring all Agents understand processes and procedures and they are supported accordingly.
  • Day to day support and management of a positive, service & sales-oriented environment
  • Responsible for maintaining records related to (individual) assigned team's performance.
  • Resolve escalated employee, client, partner, and customer issues as required, on a timely basis.
  • Provide guidance, direction, and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures.
  • Coordinate with various internal departments to assist in customer resolution and support of "extra mile" protocol.
  • Set a lead by example approach, attitude, and demeanour always.

Organization Sunwing Travel Group
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Experience Supervisor
Job Location Ontario,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-02-23 12:07 pm
Expires on 2024-12-23