Description:
Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? shop AT NAIT is looking for a creative, professional individual to join our team and provide outstanding customer experiences. We are more than just a bookstore, and not only will you serve those who walk in our doors, you will provide digital course material support and assist in fulfilling web and special orders.
This position includes a variety of shifts flexing between the hours of 8am and 5pm including movement/shifts between Patricia, Souch and Main campus based on business needs.
Key Responsibilities:
- Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner. The successful candidate may also work closely with Instructors at Patricia campus ensuring their needs and queries are taken care of.
- Process sales and web orders in an efficient manner, modelling accuracy
- Support the process of receiving, counting, tagging, and organizing inventory and customer orders
- Prepare merchandise for sale and assist in the promotion of products and specials
- Replenish floor stock and keep team informed of product sell-through observations
- Support the picking and fulfillment of web and special orders
- When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
- Enact loss-prevention strategies in order to support a secure shopping environment
Skills & Abilities:
- Ability to work independently when needed
- Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers
- Excellent skills in customer service, communication, and teamwork
- The ability to learn and follow established departmental guidelines and procedures
- Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
- Must be able to lift to 50 lbs.