Description:
As our Customer Experience Lead, your daily responsibilities would look something like this:
- Be the first point of contact for all Frankie related customer inquiries online
- Respond to all customer inquiries, concerns, and client service opportunities
- Manage and monitor incoming inquiries through our ecommerce platforms
- Responsible for online order fulfillment, packaging, and shipping
- Manage fulfillment and vendor relations such as Canada Post, USPS, UPS and FedEx.
- Assisting with pulling orders and shipping as needed
- Assist with Shopify
- Responsible for Customer Service Asana organization and planning
- Ensure workflows are maximized for efficiency, security, and compliance
POSITION REQUIREMENTS & COMPETENCIES:
- Zendesk & Shopify experience is not a requirement but an asset
- Interest in the retail fashion industry and trends
- Time management to meet daily tasks and timelines
- Team player that promotes a positive team environment
- Organized & strong attention to detail
- Self-starter
- Works well independently and as a team player