Customer Experience

 

Description:

All Store Leadership Team responsibilities include:

  • Leading and demonstrating company values within the store.
  • Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
  • Conducting associate observations
  • Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
  • Linking results to behaviors and actions to drive top-line sales.
  • Managing labor hours within the store to drive top line sales and profit.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrating and leading company policy and procedures.
  • Additional duties as assigned, including but not limited to: Floorset execution, Product launch support, onboarding, and shipment processing.

Qualifications

 

Qualifications:

  • Passion for Victoria’s Secret Brand.
  • Demonstrates excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred

Organization Victoria's Secret
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Experience
Job Location Scarborough,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-05-13 4:50 pm
Expires on 2024-12-03