Customer Care Specialist

Description:

Responsibilities

• Provide customer support by addressing customer questions, problems, specific requirements, or requests.
• Troubleshoot equipment problems/issues customers are experiencing.
• Coordinate service appointments with Dispatch Coordinator.
• Manage, coordinate, and follow up on return with parts service.
• Complete Return Materials Authorization documentation.
• Work with Strategic Account Managers, Service Managers, and Billing personnel to address concerns/issues from customers.
• Respond to complaints with thoroughness and accuracy.
• Liaise with Purchasing & Inventory Department regarding shipping, part availability, service quotes, pricing, and parts' returns.
• Perform other duties as assigned.

Qualifications

• College Diploma in Business Administration or a related field.
• Minimum 1 year experience working in a call centre or customer service environment.
• Knowledge of and demonstrated ability in corporate core competencies including teamwork, initiative, accountability, and flexibility/adaptability.
• Superior verbal, written and interpersonal communication skills.
• Strong organizational, analytical, and research skills while demonstrating good judgement and attention to detail.
• Demonstrated problem solving and sense of urgency.
• Strong time management, multi-tasking, and prioritization skills.
• High level of proficiency with Microsoft Office suite.
• Working experience with food equipment an asset.