Customer Care Specialist

 

Description:

  • Provide customer support by addressing customer questions, problems, specific requirements, or requests.
  • Troubleshoot equipment problems/issues customers are experiencing.
  • Coordinate service appointments with Dispatch Coordinator.
  • Manage, coordinate, and follow up on return with parts service.
  • Complete Return Materials Authorization documentation.
  • Work with Strategic Account Managers, Service Managers, and Billing personnel to address concerns/issues from customers.
  • Respond to complaints with thoroughness and accuracy.
  • Liaise with Purchasing & Inventory Department regarding shipping, part availability, service quotes, pricing, and parts' returns.
  • Perform other duties as assigned.

Qualifications

  • College Diploma in Business Administration or a related field.
  • Minimum 1 year experience working in a call centre or customer service environment.
  • Knowledge of and demonstrated ability in corporate core competencies including teamwork, initiative, accountability, and flexibility/adaptability.
  • Superior verbal, written and interpersonal communication skills.
  • Strong organizational, analytical, and research skills while demonstrating good judgement and attention to detail.
  • Demonstrated problem solving and sense of urgency.
  • Strong time management, multi-tasking, and prioritization skills.
  • High level of proficiency with Microsoft Office suite.
  • Working experience with food equipment an asset.

Organization TFI Canada
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Care Specialist
Job Location Brampton,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-03-26 10:39 am
Expires on 2024-12-05