Customer Care Representative

Description:

Receives inbound calls, email, or chats from customers regarding questions and/or issues with products and services (i.e. websites, email, web design, social media, etc.) tests, troubleshoots, and provides support to basic technical issues (i.e. forgot password, setting up an email account, errors with websites, etc.)

• First interface of customer support - responds to customer inquiries via phone/chat to resolve issues, as well as addresses issues received through a ticketing system.
• Professionally answers incoming customer service calls and chats (pre-sales, support issues).
• Resolving issues (pre-sales, sales, support, technical support issues) placed through our ticketing system(s).

Basic Qualifications:

Education and Experience: HS/GED and 0 years