Customer Business Manager

Description:

The Customer Business Manager (CBM), Retail develops sustained business relationships and drive profitable sales volume for ekaterra assigned accounts such; Loblaws, Costco, and Walmart. The CBM is also responsible for improving in-store and online presence by leading brilliant execution across the extended team of Marketing, Category Management, Retail Coverage, Finance, Channel Category Sales Development and Supply Chain. This role will also have a unique opportunity to drive omni-channel initiatives within top Canadian Retailers. The CBM is the main contact for everyday management of the broker. The CBM also has a direct report, a sales analyst, that is dedicated to support the sales objectives.

Stakeholder Management and Key Interfaces:

• Partner with GM to develop customer business strategies and plans aligned with ekaterra’s vision

• Must be able to effectively relate with multiple levels of management, both internally and externally

• Strong relationship building, collaboration, and management skills across all functions such as Marketing, Finance, Supply Chain, etc.

• Ability to partner and drive Broker relationships and overall sales

• Ability to develop and manage a direct report, sales analyst

Experience:

• Education: Bachelor’s Degree required; MBA preferred

• Experience: 3-5 years’ CBM experience and Account/Customer management experience within a CPG; Experience and success managing Tier 1 customers such as Loblaws, Costco and/or Walmart

• Language: English. Knowledge of French is an asset but not required.

Skills:

• Deep knowledge of the Canadian market and consumer goods industry

• Experience to build and execute annual business plans, adapt as needed and track/measure results

• Highly accountable self-starter with the ability to deliver results in a lean, agile organization

• Capability to develop and influence strategy at both retailer and manufacturer, at management level positions

• Ability to think creatively in building out promotional plans and influence Tier 1 Retail customers

• Strong negotiation skills and ability to build “fact based” selling stories

• Understands that promotional guardrails are in place, but offers programs and solutions that deliver profitable results

• Problem solver that will need to exercise good judgment and routinely make decisions to support the day-to-day business

• Excellent planning, analytical, communication skills required; Strong PowerPoint, Excel, and presentation skills

• Working knowledge of Nielsen and Customer POS Data is required