Description:
You must be able to able to lift up to 30 lbs to move shipments. You must come to the head office Monday to Friday (Location:1303 Yonge Street, Toronto). You must be available Monday to Friday 9 AM – 5 PM (hours could change).
Key Responsibilities:
- Offers excellent guest support for Cineplex products and services, by maintaining a high level of professionalism and building a positive rapport with each and every customer coast to coast – Inbound / Outbound calls.
- Responds promptly to Internal and External customer inquiries regarding products, account creation, order processing, shipping and receiving or other topics as required.
- Ensure excellent customer service by communicating with the internal team and partners, creating reports, open to take on new challenges, investigating order details when required.
Education and Certification
- High school diploma or equivalent required.
Experience:
- Previous position in Customer Service / Shipping / Call Center experience an asset.
Knowledge Skills and Abilities
- Detail oriented and organized, with excellent follow up skills
- Self-motivated; enjoys responsibility and accountability
- Proficiency in Microsoft Word, Excel and Outlook is a must
- Excellent communication and interpersonal skills
- Problem solver and multi-tasker
- Ability to adapt and work effectively within a variety of diverse situations.
- A team player with a positive attitude.
- Strong negotiation and objection handling skills