Description:
The Support Specialist in this role will be responsible for monitoring and maintain Meter Data Mgmt. System applications & Custom Web applications and providing support implementation of related fixes, minor enhancements, and upgrades.
Accountabilities
- Monitor and maintain daily Application operations and batch performance.
- Perform routine sustainment activities: troubleshooting issues, perform root cause analysis, testing and applying bug fixes, updating standard operating procedures.
- Collaborate with the business, vendors, and team members to identify, troubleshoot, and resolve issues while providing timely status updates to the solution lead on all work requests.
Required
- 3 years of IT production support and/or upgrade experience with enterprise application software, or equivalent.
- Bachelor's degree in computer science or commerce
- Web and network technologies: .Net, HTML, XML, web services, TCP/IP, SOAP, SSL certificates
- Oracle database and/or other relational databases, using SQL and querying tools (Toad, SQL Developer), and tuning/performance monitoring tools (OEM)
- IT production support and/or upgrade experience with enterprise application software or equivalent.
- Technical skills in troubleshooting and correcting issues in the following areas:
- Microsoft desktop OS such as Windows 7 & Windows 10 and/or newer versions, diagnosing and repairing connectivity issues and device support issues
- Microsoft Windows Server OS 2008R2, 2012, and/or newer versions, Remote Desktop Connection, Windows event viewer monitoring and error logging, batch file/PowerShell scripting
- Familiarity with Active Directory account management and environment configuration through the use of Organizational Units/WMI Filters and Group Policy Objects
- Linux, commonly used OS commands & basic shell scripting
- System resource monitoring (CPU, memory, disk, network utilization)
- SQL concepts and queries to industry standard databases
- Basic networking concepts
- Basic Firewall concepts
- PKI concepts such as certificate request generation and signing
- Familiarity with web servers such as IIS, Apache. HTTPS/SSL Binding
- SSH/Putty, FTP/SFTP applications, HTML/XML, Syslog, OpenSSL
- Familiarity with ITIL based processes and ticketing systems
- Microsoft Office (Word, Excel, PowerPoint, Visio, Access)
- Well-developed English oral, written and interpersonal communication skills
- Ability to communicate and work with both technical and non-technical personnel
- Good analytical and problem solving skills
- Ability to prepare test data and to analyze/correct operating problems
Additional Information
- Successful candidate will be required to work out of the Vancouver office two days per week.