Corporate Traveller

Description:

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

About The Opportunity

We are seeking exceptional customer service consultants to join our dynamic team. You will be responsible for providing round-the-clock personal support for our Leisure and Corporate Clients anywhere in the world.

• Amending flight, accommodation and car hire for travellers originating in Australia, New Zealand and Canada via phone, emails and chat.
• Flexibility is a must, you will be required to work a rotating schedule, 365 days a year – hours of operation are from 0700-2200 seven days a week.

Experience & Qualifications

• Minimum 2 years experience in travel sales
• Advanced knowledge of Sabre/Amadeus required
• Advanced knowledge in calculating additional collection
• Experience in managing customer disputes in a professional manner
• The ability to work across multiple systems simultaneously
• Proven ability to meet Key Performance Indicator targets
• Dispute resolution experience
• Ticketing Knowledge