Description:
Benefits vary by position. All Canadian North employees are eligible for:
- Health, Dental, and Wellness benefits
- Free/reduced rate flight & cargo privileges
- Retirement plan
- Referral program
Duties and Responsibilities
Interested candidates should be able to perform the following duties and responsibilities:
- Provide peer leadership, support and direction to the Customer Service Agents for daily operations;
- Provide input into Employee scheduling and assignment, on the job training and instruction;
- Ensure that Company policies and procedures are adhered to;
- Process passengers and baggage (including delayed baggage);
- Make reservations and compute fares;
- Disseminate information;
- Assist passengers with mobility and special needs;
- Issue tickets/airway bills and process sales reports for deposit;
- Assemble, control and transmit reservations and passenger data;
- Administer Interline and employee travel for both business and leisure;
- Maintain records as required;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft;
- Process weight and balance and load control data;
- Process shipment and reception of all cargo;
- Perform load service duties;
- Other duties as assigned.
Skills and Qualifications
Include, but not limited to, the following minimum skills and qualifications:
- High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
- 1 year of previous related experience combined with 1-year previous supervisory experience;
- Must possess a working knowledge of the Sabre Computer System;
- Possess a knowledge of passenger check-in and baggage handling;
- Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
- Strong Leadership skills, previous leadership experience considered an asset;
- Excellent Customer Service Skills & training;
- Must be familiar with all aspects paperwork/documentation for all passenger service functions;
- Solid organizational skills, problem solving skills, decision making skills, and prioritizing skills;
- Strong interpersonal and communication skills for internal and external customers;
- Working knowledge of Windows, Excel and Word;
- Must possess strong communication, and interpersonal skills;
- Experience in handling passengers with mobility needs;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work;
- Must pass the benchmark level proficiency test;
- Ability to communicate in Inuktut a definite asset;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.