Description:
CASA’s Volunteer Resources team is growing to support CASA’s five-year strategic roadmap, and we need a coordinator to assist in the expansion of the CASA volunteer program to meet the needs of this anticipated growth.
Reporting to the Director, Communications and Philanthropy, the Coordinator, Volunteer Resources will be primarily responsible for the recruitment, screening, selection, training, engagement and scheduling of CASA Mental Health volunteers throughout the volunteer life cycle.
This role will assist in partnering across the organization and community to promote and advance volunteerism, collective action and to help foster CASA Mental Health as a charity of choice for volunteers though meaningful volunteer opportunities that complement our programs, services and events. The Coordinator, Volunteer Resources will collaborate across many teams to coordinate volunteers as we strive to deliver essential clinical programs and services, as well as successful fundraising events in support of child, youth and family mental health.
The Coordinator, Volunteer Resources will:
- Deliver a positive volunteer experience throughout the volunteer life cycle, with a focus on recruitment, onboarding, training, scheduling, development, and support of CASA volunteers.
- Maintain the CASA volunteer management database, ensuring volunteer data, hour tracking and scheduling is kept up-to-date within the platform.
- Provide accurate volunteer opportunity position descriptions, communicate and ensure appropriate placement and scheduling of volunteers with opportunities that align with interests and abilities.
- Assist to develop staff-volunteer partnerships across organization to foster volunteer engagement and build a strong volunteer pipeline.
- Supports volunteer engagement and validation in partnership with the volunteer’s portfolio, such as identifying opportunities for growth and meaningful engagement with the organization.
- Assist with content and volunteer profiles that showcase CASA’s volunteer programs, which could be distributed online, in publications, in social media, and anywhere else CASA communicates.
- Inform and implement regular updates to volunteer training and orientation best practices as needed.
- Assist in volunteer recognition strategies and recognition events as needed.
- Attend, where necessary all CASA’s volunteer supported events on event day to lead and provide direction to scheduled volunteers.
- Represent CASA Mental Health and volunteer services to donors, community and stakeholders.
- Monitor shared email inboxes and respond or escalate as necessary.
- Assist in drafting correspondence and reports on volunteer contributions; develop presentation material or other communications for the Volunteer Resources team in addition to updating any policies, procedures, training manuals and forms as needed.
- Provide administrative support to the department, such as scheduling meetings, and other duties as determined by the director and department.