Description:
Reporting to the Senior Manager, Standards Program, the Coordinator, Standards Program works with the Senior Coordinator, Standards Program on the accreditation process, including client support, volunteer coordination, and quality assurance, and helps with the implementation of new processes and systems. The coordinator role is a highly detail-oriented position, requiring strong organization and communication skills.
Regular activities in this role include communicating with applicants, helping them understand the evidence required for accreditation, conducting application screenings, assessing compliance, providing timely feedback to applicants, and hosting training webinars for volunteers.
Responsibilities
- Coordinate accreditation and compliance process
- Deliver high-quality service and ensure the timely and effective distribution of the Trustmark to newly accredited nonprofit organizations
- Understand the accreditation system; including all related program policies and procedures
- Supporting and onboarding organizations starting the accreditation process
- Screen applications and evaluate their readiness for peer review, working according to strict timelines
- Troubleshoot, escalate, and resolve accreditation issues
- Support the annual compliance reporting process, providing timely service and guidance to accredited organizations
- Volunteer coordination and governance support
- Coordinate and maintain communication with all functions (applicants, peer reviewers, Standards Council, and other volunteers and staff) in order to achieve a cohesive planning process in the lead-up to peer review panels
- Assist in the training and oversight of volunteer peer reviewers, who do the substantive bulk of application evaluation
- Act as an intermediary between peer reviewers, Imagine Canada management, partners, accredited organizations and organizations in the accreditation pipeline, relaying feedback and representing the needs of all parties
- Support administration of Standards Council and Subcommittee meetings
Qualifications and Skills
- 3+ years of relevant work experience, ideally in a charity or nonprofit.
- Strong command of English (written and oral).
- Communication and interpersonal skills - capable of ensuring a clear and concise message is communicated regardless of audience or content. Confidence and maturity to effectively interact with individuals at various levels internally/externally including senior executives.
- Accountability - holds self and others accountable to deliver on assigned and committed tasks and goals based on established measures and timelines.
- Adaptability - capable of changing and tailoring responses and approaches based on the situation, audience, or assignment.
- Empathy - actively listens to others, considers the meaning and intent, and responds in a way that is respectful and appropriate to the person and situation in which they find themselves.
- Attention to detail - has an ability to take in and manage all aspects of a task or assignment ensuring results, records, and notes are accurate, comprehensive, and complete. Provides reliable and consistent quality of work.
- Problem solving - using various cognitive approaches to work through issues and come up with an effective response or solution. Ability to research and analyze information.
- Self-motivated - ability to work with independence, flexibility, and initiative.
- Demonstrated ability to maintain confidentiality and handle sensitive issues with diplomacy and tact.
- Strong proficiency with technology and strong aptitude to learn how to use IT tools.