Contract Administrator

Description:

The role of a Bilingual Contract Administrator offers an exciting opportunity to provide service to advisors, account executives and customers through new plan installation, writing and issuing contract documentation and set up of the claim paying system. Ongoing maintenance of the billing system (OASIS), claim paying system (CHESS) and contract amendments are also key to this role.

Main Accountabilities:

• Daily processing of system set up related to our products;

• Respond proactively to client inquiries or concerns, to ensure a high degree of client satisfaction;

• Develop and maintain good client relationships while ensuring confidentiality;

• Review and ensure that department work is accurate, of high quality and meets established turnaround times;

• Manage work within a multi-functional environment;

• Assess and negotiate target dates.

Competencies:

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

• University degree or equivalent experience;

• Solid ability to organize and prioritize;

• Workflow and time management skills;

• Proven problem solving skills;

• Team oriented with good interpersonal skills;

• Service oriented - high degree of customer focus skills;

• Ability to work under pressure, meet client needs and adapt to a changing work environment;

• Strong communication skills, both verbal and written;

• Analytical thinker;

• Detail oriented;

• Results oriented;

• Experience with PC applications in a Window environment.

Assets:

• Knowledge of group insurance.

• Adaptability and flexibility are key success in this role.

• Ability to handle fluctuating work volumes

• Ability to work in a fast paced environment

• Experience in a Customer Service environment;

• Experience in a Multitasking environment.