Consumer Sales Support

Description:

Are you passionate about consumer retail and thrive in a dynamic, fast-paced environment? HP Canada is seeking a highly motivated and proactive Sales Support Specialist to join our growing team. As a key player in our consumer retail business, you will be responsible for providing essential support to our sales team, ensuring seamless operations and excellent customer service.

Responsibilities:

• Sales Administration: Assist the sales team with order processing, pricing, and contract management. Maintain accurate and up-to-date sales records and databases. Prepare sales reports and analyze key performance metrics to identify trends and opportunities for improvement.

• Customer Support: Serve as a point of contact for customers, addressing inquiries, and providing product information. Resolve customer issues and escalate complex matters to the appropriate teams. Ensure a high level of customer satisfaction by delivering exceptional service.

• Inventory Management: Collaborate with the inventory and logistics team to track product availability and shipments. Coordinate with warehouses and suppliers to fulfill customer orders in a timely manner. Monitor inventory levels to avoid stockouts and optimize stock rotation.

• Sales Coordination: Coordinate sales meetings, conference calls, and events. Provide logistical support for trade shows and promotional activities. Collaborate with marketing and sales teams to execute successful sales campaigns.

• Market Research: Stay informed about consumer retail industry trends, competitor activities, and market dynamics. Analyze data and present insights to support strategic decision-making.

Education and Experience Required:

• Education: Bachelor's degree in business, marketing, or a related field.

• Experience: 2+ years of experience in sales support, customer service, or related roles within the consumer retail industry. Experience in the gaming industry would be an asset.

• Strong Communication: Excellent verbal and written communication skills. Ability to interact professionally with customers, sales representatives, and internal teams.

• Organizational Skills: Exceptional organizational skills with a keen eye for detail. Ability to handle multiple tasks simultaneously and prioritize deadlines effectively.

• Analytical Mindset: Proficient in data analysis and using relevant tools to draw meaningful insights. Comfortable with Excel and other analytical software.

• Customer-Focused: A customer-centric mindset with a dedication to delivering exceptional customer experiences.

• Team Player: Collaborative and able to work effectively with cross-functional teams.

• Adaptability: Ability to adapt to a rapidly changing environment and take initiative in problem-solving.

• Tech-Savvy: Proficient in MS Office Suite and experience with CRM software is a plus.

• Passion for Consumer Retail: Demonstrated interest in consumer retail trends and products.