Description:
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.
How You’ll Succeed
- Production Support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
- Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.
- Projects Delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyze and provide recommendations on issues and system outages.
Who You Are
- You can demonstrate experience in: Red Hat Open Shift or Kubernetes Experience deploying and supporting web APIs and web applications using automation toolsets. Experience with Application Support and Operations. Experience with GitHub, Artifactory, Azure DevOps, Dynatrace, Grafana, Redis, PKI
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.