Computer Systems & Voip Technician

Description:

Responsibilities:

· To perform technical support in two different ways – at our office providing telephone/remote tech support and test bench work and in person at customer locations around the GTA. Primarily work (90%+) will be done from our office in Vaughan, Ontario. We are an essential service as defined by Ontario Government (Information Technology).

· To keep track of support requests and their status.

· To efficiently prioritize technical support requests based on the issues presented with the assistance of Senior IT staff.

· To meet with the Senior IT Staff on a daily basis (or as required) to discuss issues and challenges.

· To promptly assist customers as first contact with minor computer or telephone problems. E.g. Log-In Problems, E-Mail Connectivity, Connecting Smartphones to customer systems, password changes, setup 2FA, etc.

· Ability to communicate to customers in an effective manner

· Ability to train users on computer technology

· Provide assistance to Senior IT Staff for execution of large projects (server installs, phone system installs, enterprise software upgrades, etc).

· Perform routine remote checkups of customer’s systems to ensure healthy environment (e.g. Windows Updates, Backup, Virus Scanning)

Skills and Requirements:

· Candidate must have a good working knowledge of a Microsoft Network environment. Microsoft software used is as follows:

o Desktop OS: Windows 10 / Windows 11

o Server OS: Windows Server 2022 & 2019

o Office Suite: Microsoft Office 365/2021 (Word, Excel, PowerPoint, Outlook)

o E-Mail: Office 365 Admin/Exchange

· Microsoft Certifications and A+ or related work experience (optional but helpful)

· Must have reliable car and G/G2 license to be able to visit customers. Potential to accommodate an applicant without a car at the lower end of the salary scale.

• Must provide a clean Criminal Background Check (CRJMC)