Description:
Sinn Studio is looking for a Community Manager to join our team to cultivate player relationships, curate engaging content, moderate forums, and handle inquiries and feedback. The incumbent’s focus will drive our vibrant online community on Discord, fostering discussions and sharing updates to strengthen bonds and amplify our presence in the XR space. They bridge players and game teams, foster community engagement, and deliver resonant experiences through compelling content, updates, platform moderation, and active engagement.
Responsibilities
- Develop and execute strategies to grow and engage the player community in line with our mission and vision.
- Understand audience and brand tone, ensuring consistent messaging and creating compelling content/initiatives.
- Build relationships with community members to enhance satisfaction and collaborate on updates and strategy.
- Foster community spirit and cultivate a positive online atmosphere, responding promptly to feedback and discussions.
- Optimize Discord server functionality, roles, integrations, and security while suggesting enhancements.
- Provide actionable feedback to enhance player experience.
- Monitor and analyze community growth, sentiment and engagement metrics, using insights to help shape future strategies and decisions.
- Relay community feedback, help facilitate testing, and collaborate on community content creation.
- Stay updated on emerging trends and competitive analysis in community building and online engagement; contributing innovative and novel ideas/activities.
- Other related duties as required.
Qualifications
If the following sounds like you, and you’re interested in joining a growing start-up, we want to hear from you! Not sure that you meet all qualifications? Cast those doubts away - we strongly welcome you to apply. We love to hear from people who are ecstatic about working in the XR industry and where it will evolve to.
- 2-4+ years in community management, specializing in building and nurturing online gaming communities.
- Experience with VR / MR.
- Deep knowledge and understanding of Discord and proficient in related software/platforms.
- Developed and executed content strategies to drive community growth with a passion to cultivating a vibrant and engaged community.
- Managed communities for games/franchises in the XR gaming industry, including experience with game or feature launches.
- Experience managing servers with player communities of 5000+ individuals.
- Strong written, interpersonal and verbal communication skills. Adept at connecting with a variety of individuals and expressing ideas clearly and engagingly.
- Comfortable as a public-facing representative for the game and studio, following brand guidelines with a flair of fun and being personable.
- Data-driven approach to community management, rapidly translating feedback and KPIs with diligence into actionable strategies.
- Cross-functional collaboration with development, marketing, and QA teams. Mentored colleagues, ensuring adherence to brand guidelines.
- Self-motivated, with a creative mindset for organizing online events, initiatives and activities.
- Comfortable being in a virtual environment for varying times wearing a VR headset.
Added Advantages
- Experience with PC and console experience preferred over mobile.
- Understanding of adjacent platforms like Facebook, Instagram, TikTok, Reddit, X/Twitter, YouTube, and Twitch.
- Post-secondary education in Marketing, Communications, other related fields or relevant experience.
- An authentic understanding and passion about games / working in the industry.