Communications Specialist

Description:

Reporting to the Director - Customer Experience, the Customer Communications Specialist assumes a key role in the development and implementation of proactive and effective integrated communications strategies in support of major TTC initiatives, strategic priorities, activities and objectives. The position provides strategic communications advice, planning and program execution to support the Executive with the management of various communications programs, projects and activities including; external communications, advertising, partnerships and sponsorships, intellectual property management and customer behaviour change outreach strategies. The incumbent works with and provides overall support and guidance to both the Customer Communications and Corporate Communications teams to ensure effective implementation of communications strategies. The position also evaluates the effectiveness of the TTC’s communications programs, and makes recommendations for improvements based on the measured objectives.

The incumbent may be required to work outside of normal working hours to attend public events or meetings.

Key Job Functions

• Assuming a key role in the development and implementation of proactive and effective integrated communications strategies in support of major TTC initiatives, strategic priorities, activities and objectives
• Providing strategic communications advice, planning and program execution to support various communications programs, projects and activities including external communications, advertising, partnerships and sponsorships, intellectual property management and customer behaviour change outreach strategies
• Working with and providing overall support and guidance to both the Customer Communications and Corporate Communications teams to ensure effective implementation of communications strategies
• Measuring the effectiveness of the TTC’s communications programs, and making recommendations for improvements based on the measured objectives
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
• Candidate will be required to participate in the TTC Customer Service Ambassador Program.