Collections Specialist

Description:

The Collector will have the primary responsibility of contacting customers on account payments and work with team members to resolve discrepancies; this may, at times, involve some clerical assignments. The successful candidate will work to manage collection of accounts receivable and account reconciliation, and will review and resolve payment discrepancies as necessary.

Job Duties and Responsibilities

Communicate with clients using all forms of contact
Manage all levels of client relations matters specific to collections, including general inquiries and overall credit management
With the use of various software, manage customer database and monitor all account activities, including investigating payment discrepancies
Enforce prompt action on overdue accounts and engage in appropriate means of collection activities
Process client payments using various POS systems and coordinate payment information updates and customer account changes as assigned
Maintain and update filing and database systems

Job Requirements

3-5 years of experience working in a Collections role
Proficient with the use of a computer, including Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
Strong verbal and written English communication skills with the ability to be assertive and manage escalated customer interactions, as necessary
Ability to work with and manage confidential information and use independent judgment