Description:

This role also works closely with the server and security analysts to incorporate security management and privacy requirements into everything we do. Experience with Azure, ShareGate, and a demonstrated interest in AI would be considered an asset. If you are passionate about the above and believe you can be an immediate contributor to our dynamic team, we invite you to apply!

Position Details

Direct Accountabilities

Azure and Microsoft 365 Administration -

• Manages and supports the Azure environment including our Microsoft 365 integrated solutions.

• Monitors Microsoft Office 365 services health and resolves issues.

• Tracks and escalates incidents with Microsoft technical support.

• Provides input on the development of training and resources for end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)

• Provides training and support and troubleshooting to the ITS, CTLI, and Identified Support teams or people on Office 365 and SharePoint Online.

• Troubleshoots various Office 365 issues including connectivity and mobility.

• Monitoring compliance and strategy for Microsoft 365 licensing.

• Investigate and propose strategies to utilize and implement cloud tools and applications based on defined needs and discovery.

• Recommends appropriate Enterprise Content Management solutions based on those requirements (participation in Data Governance/Classification policy development).

• Maintains consistent, quality documentation to meet ongoing operations and business continuity requirements.

• Participate in the development of policies around the proper use of Office 365 services and support.

• Reviews, recommends, and implements service changes to reflect operational needs and changing requirements.

Development and Innovation -

• Leads the process for requirement gathering and developing a roadmap for Office 365 and

SharePoint Online tools to support institutional priorities.

• Develops future strategies for Office 365 products and services and integration with SharePoint Online and Microsoft Teams.

• Investigates further implementation of Office 365 and emerging O365 products, leading from a user experience and needs perspective (Including Microsoft Power Automate, Power BI, etc.).

• Develops solutions using Microsoft 365 tools to solve or improve business processes and respond to business requirements.

• Builds strong internal relationships across multiple departments to ensure the business units technology needs are being met.

• Present solutions to both IT and college leadership when requested.

• Drives adoption of new capabilities for Office 365 and related tools, services, and systems

• Stays abreast of current and evolving enterprise and collaboration technologies.