Cloud Support Engineer

Description:

As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer.
As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

What do the first three months on the job look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Cloud Support Engineer you can expect to be responsible for:

• Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
• Performing root cause analysis (RCA)
• Working with developers to deploy and manage code changes (DevOps)
• Developing tools that manage our platform using a wide variety of programming languages
• Releasing development and testing environments to development teams
• Monitoring and evaluating the health of our platforms