Description:
Absorb Software: Remote Work Culture
What you’ll do:
- Develop trusted relationships with a portfolio of clients that promote retention and loyalty.
- Manage the client journey from post-onboarding to product adoption, expansion, advocacy, and renewal.
- Drive outcomes and demonstrate ROI to key stakeholders throughout the client life-cycle.
- Develop a deep understanding of Absorb LMS and translate client needs into successful use cases.
- Provide product training to ensure clients getting the most out of Absorb LMS.
- Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks.
- Identify upsell and expansion opportunities for the Account Management team.
- Project manage and act as a liaison between the client and internal teams as required.
- Update and maintain client information in our systems/tools.
What you’ll bring:
- Previous LMS/E-Learning experience.
- Excellent written and verbal communication skills; establishing relationships, explaining complex concepts.
- 3+ years previous experience in a customer success / account management / client support or similar role, preferably in a technology - related industry.
- Proven time-management capabilities.
- Basic understanding of core web components and SaaS.
Additional preferred qualifications:
- Experience with industry-standard software tools such as Gainsight, JIRA, Salesforce and Zendesk.
- Fluency in other languages (preferred but not required).
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
- Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office