Client Services Specialist

Description:

The Client Services Specialist main responsibilities include but are not limited to:

Developing knowledge of new application software systems to be implemented by researching products, receiving training from software firms, refining program information to provide training and support to OCDSB Personnel and Client Services who will use this system;

Developing manuals, interpretation of documentation, handbooks and handouts outlining new computer applications or electronic processes/procedures from technical information or manuals to be implemented throughout the OCDSB;

Providing expert advice to OCDSB Personnel on computer applications and concerns/problems; Responding to and directing inquiries including requests for access;

Installing, checking and maintaining existing and new versions of computer software;

Maintaining data integrity in the Client Services ticketing system;

Designs and creates reports for OCDSB School staff and B< department from the Client Services ticket System for statistical purposes.

Qualifications

Completion of a community college program in Computer Science, Technology or Business, with a minimum of 4-6 years of related experience, preferably in a school board environment or an equivalent combination of education and experience.

Knowledge of hardware, communications and software concepts for the full range of computer configurations from projectors, laptops, chromebooks, tablets, smartphones, desktop workstations;

Knowledge of relevant OCDSB policies and procedures and administrative and school structure; knowledge of OCDSB computer applications and back-up methods;

Knowledge of desktop publishing and presentation skills for making presentations and providing training sessions.

Technical skills to assist in the identification and evaluation of computer applications.

Interpersonal and communication (oral and written) skills to exchange and clarify information, OCDSB policies and procedures, respond to inquiries, deal with suppliers, computer companies and OCDSB Personnel using tact, diplomacy and discretion.

Organization and time management skills required to prioritize work and manage multiple priorities. Writing skills to write reports, manuals and training materials.

Analytical and troubleshooting skills to identify and solve computer problems.

Ability to use judgement and initiative when making decisions on security access issues, determining corrective or appropriate actions when troubleshooting and/or installing network hardware and solving software problems.