Client Services Representative

Description:

Schedule appointment requests from the provincial 1-800 central booking line by performing tasks such as assessing client eligibility for screening mammography, entering client demographic information in the Screening Program application, providing direction and pre-appointment instructions to the client. Provide appointment details to BC Cancer Breast Screening centres by performing tasks such as generating and distributing daily schedules for mobile and ancillary centres and communicates daily schedule updates. Maintain client eligibility status by updating the records in the Screening Program applications based on available information provided through client phone calls, returned screening reminder letters, and other communications from the client/physician office. Process requests for screening mammogram results and other requests for information in accordance to SOPs and confidentiality guidelines. Maintain Screening Program physician and diagnostic office information to ensure timely result distribution and client follow-up by performing tasks such as obtaining current physician addresses, updating appropriate Screening Program tables, ensuring physicians Fast-Track information is up-to-date and informing BC Cancer Information System (CAIS) of any relevant changes. Provide general clerical support by performing tasks such as assembling and packaging promotional materials for mailing, requesting, receiving and returning patient bags and other items as required. What you bring Completion of Grade 12 One (1) year recent related experience or an equivalent combination of education, training and experience. You will also have the ability to: Type at 45 w.p.m. Communicate effectively both verbally and in writing. Organize work. Deal with others Demonstrate awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports. Commit to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019). Demonstrate knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).