Client Services Agent

Description:

The Motor Vehicles Client Services unit is responsible for providing front-line services to the public. The Client Services Agent is the key public representative of the Motor Vehicles unit, which has the regulatory authority under the Motor Vehicles Act to issue driver licenses, GICs, vehicle registrations, and various permits and to apply sanctions to driver licenses and cancel vehicle registrations. This position provides key services that impact the identity, mobility, independence, and safety of the vast majority of Yukon citizens, as well as citizens from other jurisdictions and countries.

If you are interested in this opportunity, please review this information: Apply for a job | Government of Yukon

Essential Qualifications (what we’re looking for in your resume):

• Considerable experience providing customer service in a high-traffic/high-volume regulatory environment
• Experience working within legislation and policy frameworks to carry out effective customer service delivery
• Experience performing duties related to registration, licensing and/or permitting, preferably within government or large organization
• Experience handling financial transactions (debit/credit card, cash) and reconciling cash

If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.

Desired Knowledge, Skills and Suitability (what candidates will be assessed on):

• Excellent organizational skills and adaptability to changing priorities,
• Ability to provide exceptional customer service,
• The ability to act tactfully and use diplomacy when dealing with confidential matters,
• Effective communication skills,
• Excellent interpersonal skills, ability to contribute to a team and maintain effective relationships.