Client Service Administrator

Description:

This role is for you if you enjoy:

• Always learning. Your leader will support you and help you develop within this role and beyond

• Working in a fast-paced, evolving environment

• Developing and maintain excellent Client relationships while understanding the importance of confidentiality

• Engaging with Advisors, Clients, Account Executives and internal stakeholders on a regular basis

• Putting yourself in the Clients position and proactively solving problems to increase satisfaction scores

• Being organized and detailed oriented to ensure accurate contract data

This role is for you if you are successful at:

• Being team oriented, collaborative and can build trust quickly

• Getting things done and taking ownership for your work

• Exceeding Client expectations

• Solid ability to organize and prioritize activities to ensure key objectives are met

• Strong communication, both written and verbal

You bring with you:

• Bilingualism (French, English) required- interactions with English-speaking customers or partners

• Experience in a customer service environment

• Experience in a multitasking environment

• Ability to work overtime based on Client needs

• Knowledge of Group Insurance products