Client Development Associate

Description:

Responsibilities:
Research and connect with prospective accounts by executing dedicated, creative, and ongoing contact initiatives.

assist the team with the pricing of transactions and managing new clients through the engagement/onboarding process.

Focus on retaining and growing business by ensuring a high level of client satisfaction.

Communicate with clients regarding significant issues and direct immediate resolution.

Provide Ratings360 platform and product functionality training and support to clients. Gather client feedback to support product improvements and upgrades.

Attend meetings alongside the team to gain experience in positioning S&P’s products/value proposition and to learn best practices.

Support telephone and e-mail marketing campaigns to issuers to introduce S&P’s Sustainability and Cyber products.

Use Salesforce.com proactively to ensure the database properly reflects the status of each client, prospect, and opportunity and work on database clean-up projects.

Track customer & industry developments and trends and report to team

Participate in and contribute to team meetings

What We’re Looking For:
1-3 years of relevant work experience

Understanding of the Debt Capital Markets / Fixed Income arena

Entrepreneurial mindset; demonstrates drive, initiative, energy, and sense of urgency

Solid organization, multi-tasking, and prioritization skills

Knowledge of CRM databases (such as Salesforce.com)

Experience working with Microsoft Office Suite (Excel, PPT, Access)

Desire and flexibility to learn and grow in an ever-changing environment

Bachelor’s degree required and advanced degree (MBA or equivalent) beneficial