Client Delivery Manager

Description:

The Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise.

The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management.

THE ROLE
Our Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers, and provide quality remote and on-site services and activities to fit the customers' needs and complexity.

After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability for the engagement, and is responsible for the delivery and performance of the contracted ECS services. CDMs act as partly onsite trusted advisor who grows the business by developing and supporting the growth of the client relationship for SAP ECS.