Client Care Coordinator

Description:

• Coordinate client care related activities and provide leadership in the planning and implementation of innovative and creative approaches for the delivery of services. Promote quality of care by consulting and collaborating with interdisciplinary team members to help establish appropriate goals of care and individualized care plans considering the client’s physiological, psychiatric, psychological, spiritual and sociocultural needs.
• Assist staff in operationalizing care standards, client care guidelines, protocols, clinical pathways and organizational policies. Work with clients and the team to minimize variances from the standardized elements of care as described in the clinical pathway. Facilitate the evaluation of services to ensure program and service needs are met. Ensure adherence to established policies, procedures, and protocols including those for quality assurance and the safety of staff and clients; making sure that an adequate number of appropriate qualified clinical staff are available, coordinating equipment and other resources; and collaborating with other areas/external resources to solve operational problems, facilitating continuity of nursing care. Advises the HSM (or on-call Administrator) of any urgent patient care issues or concerns.
• Attend and participate in initial client care evaluations and admission meetings as a member of an interdisciplinary team by providing input on a variety of care issues, practice effectiveness and administrative decisions according to client care standards. Assess the client’s overall needs, conducts risk assessments, formulates initial diagnostic impressions and determines priority of care requirements.
• Review client progress and needs. Provide formal and informal consultation as needed to health care team members, other health care providers and students. Promotes interdisciplinary collaboration for treatment concerns, continuity of care, crisis management protocols and community resource coordination. Assists with therapeutic interventions and problem solving, provides clinical guidance and information on complex cases, discusses client care issues and develops linkages/partnerships to meet client need.
• Establish, maintain and enhance therapeutic relationships based on respect with client. Engages others in treatment planning and evaluation, provides follow-up planning, supports clients to manage self-care, encourages informed decision making and empowers client to improve quality of life. Teaches client about management/treatment of medical conditions.