Description:
Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities: Client Care Duties
- Provide a high standard of client care consistent with company standards
- Greet clients and ensure they feel welcome and comfortable while in-clinic
- Explain the appointment details to align client expectations prior to meeting with the clinician
- Build relationships with clients with a friendly, compassionate, and professional demeanor
- Assist client with completion of forms and applications, if necessary
- Maintain basic knowledge of hearing aid technologies to assist with client queries
- Perform basic hearing aid maintenance include cleaning and repairs, as appropriate
Administrative Duties
- Maintain a well-organized clinic schedule to optimize client care and revenue opportunities
- Ensure new and existing clients are offered timely appointments
- Schedule follow-up appointments before clients leave the office
- Reschedule appointments to accommodate client and clinic needs
- Convert calls into appointments for new clients and manage callback and lead lists
- Manage incoming telephone calls and resolve client inquiries appropriately
- Conduct outbound calls to book annual appointments, confirm upcoming appointments, and reschedule clients when necessary
- Maintain accurate client records and create records for new clients
- Manage product manuals, procedures, and clinic operational documents
- Utilize the clinic's operating system to manage client records, schedule appointments, and process billing and invoice records
- Process and disseminate mail and/or packages
- Process hearing aid and accessory orders
- Checking hearing aids upon arrival to ensure the order is accurate
- Preparing kits for new hearing aid fittings
- Demonstrate basic knowledge of assistive listening devices and sell to clients directly
Billing Duties
- Manage pending orders and applications
- Create invoices for products and services rendered
- Process payments from clients in internal systems
- Direct accounts payable to the appropriate department
- Complete and deposit bank transactions
- Maintain petty cash float
- Complete daily sales reconciliation