Client Care Coordinator

 

Description:

Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities: Client Care Duties

  • Provide a high standard of client care consistent with company standards
  • Greet clients and ensure they feel welcome and comfortable while in-clinic
  • Explain the appointment details to align client expectations prior to meeting with the clinician
  • Build relationships with clients with a friendly, compassionate, and professional demeanor
  • Assist client with completion of forms and applications, if necessary
  • Maintain basic knowledge of hearing aid technologies to assist with client queries
  • Perform basic hearing aid maintenance include cleaning and repairs, as appropriate


Administrative Duties

  • Maintain a well-organized clinic schedule to optimize client care and revenue opportunities
  • Ensure new and existing clients are offered timely appointments
  • Schedule follow-up appointments before clients leave the office
  • Reschedule appointments to accommodate client and clinic needs
  • Convert calls into appointments for new clients and manage callback and lead lists
  • Manage incoming telephone calls and resolve client inquiries appropriately
  • Conduct outbound calls to book annual appointments, confirm upcoming appointments, and reschedule clients when necessary
  • Maintain accurate client records and create records for new clients
  • Manage product manuals, procedures, and clinic operational documents
  • Utilize the clinic's operating system to manage client records, schedule appointments, and process billing and invoice records
  • Process and disseminate mail and/or packages
  • Process hearing aid and accessory orders
  • Checking hearing aids upon arrival to ensure the order is accurate
  • Preparing kits for new hearing aid fittings
  • Demonstrate basic knowledge of assistive listening devices and sell to clients directly


Billing Duties

  • Manage pending orders and applications
  • Create invoices for products and services rendered
  • Process payments from clients in internal systems
  • Direct accounts payable to the appropriate department
  • Complete and deposit bank transactions
  • Maintain petty cash float
  • Complete daily sales reconciliation

Organization Amplifon Group
Industry Medical / Healthcare Jobs
Occupational Category Client Care Coordinator
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-06-11 4:32 pm
Expires on 2024-12-27