Description:
Responsible for providing front counter customer service for access, security, processing found property, police information checks, minor crime report-taking, and fingerprinting services.
ESSENTIAL DUTIES
- Provides general information and/or referrals to the public and outside agencies
- Manages customer inquiries and determines the type of police service required
- Receives, logs, and distributes courier and other property dropped off to counter
- Returns driver licences to owners who have received driving suspensions
- Monitors security of building; signs visitors in and out, and issues building tags/ ICT 2FA cards
- Takes minor crime reports including found and lost property
- Process, tags, and returns found property
- Rolls accurate ink and electronic fingerprints impressions
- Conducts queries through various police databases
- Provides various front counter services including booking appointments, in-taking applications, and processing payments
- Ensures compliance with Payment Card Industry (PCI) standards
- Mentors and trains staff for triage role
- Participates in the annual mandatory high-stress debrief program
- Other related duties and responsibilities as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
- Working knowledge of PRIME/Versadex
- Working knowledge of Excel, Word, and Outlook
- Able to handle cash
- Able to provide excellent customer service
- Able to deal tactfully with the general public
- Experience working with computer peripherals (CD/DVD burner, scanner, printer)
- Able to maintain effective working relationships in a team environment
- Able to work independently
- Able to manage time effectively
- Able to multi-task
- Good organizational skills
Preferred:
- Working knowledge of JUSTIN, IntelliScreen
- Knowledge of the VPD organizational structure
- Working knowledge of the rules, regulations, policies and procedures that govern the activities of the unit