Description:
- provide timely, efficient, and accurate administration to ensure a seamless delivery of customer support.
- work in accordance with programs that have been mandated by government legislation, applicable statutes and regulations, and established policies and procedures of the Public Trustee Office.
- apply your knowledge of specialized programs for seniors and their benefits when interacting with financial institutions, pension authorities and government agencies.
Qualifications and Experience
To be considered for this opportunity, you possess four years of relevant experience providing clerical or administrative support in a financial institution or large organization. An equivalent combination of training and experience may be considered. In addition, you possess the following skills or experience:
- Strong interpersonal and communication skills, both written and verbal.
- Tact, diplomacy, good judgement and problem-solving skills.
- The ability to work effectively with diverse groups of clients and staff.
- Initiative, resourcefulness, and the ability to work both autonomously and as part of a team.
- The ability to work under pressure to meet deadlines.
- Proficiency in Microsoft Office.
- Strong organizational and analytical skills.
The following would be viewed as assets:
- An understanding and appreciation of the role of the Public Trustee Office and of related policies, procedures, and legislation.
- Specialized knowledge of eligibility and application requirements for the Canada Pension Plan, Old Age Security, Health Insurance and Unemployment Insurance.
- A working knowledge of the health sector and issues related to vulnerable adults.
- Direct experience providing support related to trust administration.
- Completion of a business course.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
Equivalencies Include, but are not limited to:
- Three years of undergraduate study in addition to one year of related experience
- A two-year certificate/diploma plus two years of related experience
- A one-year certificate/diploma plus three years of related experience