Clerical Assistant

Description:

Reporting to the Administrative Coordinator, the incumbent will provide reception and clerical support for various professionals in the SWC. This position functions as a member of a reception team within a fast-paced and demanding environment. The environment involves frequent interruptions and multiple simultaneous demands. Constant communication with patients, clinicians, staff and students, both in person and over the phone is involved. This position exercises judgment when booking appointments for the various disciplines in the clinic. This position works in an environment with frequent, sensitive, and emotional situations that require delicacy, tact and kindness.

Typical Duties / Accountabilities:

• • Receiving patients
  • Registration of all new patients – confirming info of returning patients
  • Keeping databases up to date (if applicable)
  • Organization of clinics
  • Booking appointments
  • Office Reception – transferring calls appropriately, taking messages, handling all phone calls
  • Administrative Support for all Clinicians and Physicians
  • Typing as required
  • Providing reception coverage as needed for other assistants
  • EMR template creation and maintenance as required
  • EMR form creation and maintenance as required
  • Sorting and distributing mail
  • Closes out the Moneris at the end of each day
  • Any other duties as requested by the Administrative Coordinator.

Qualifications

Education: Completion of Grade 12 and a recognized post-secondary Medical Office (Administrative) Assistant Certificate and/or relevant experience.