Description:
Are you looking for an opportunity to work in a highly unique environment? Do you thrive in a team environment where your attention to detail and your client experience skills can make a difference in the lives of Edmontonians? The River Valley and Horticultural Facilities section has an opportunity within the Municipal Cemeteries business area for a skilled individual to fill a critical customer service role.
You will be responsible for:
- Greet walk-in and appointment customers and advise appropriate staff members
- Provide consistent and effective quality service to all customers, internal and external, over the phone, email, and in person
- Distribute customer inquiries by type to appropriate Client Care Representative
- Ensure the sales/reception area is ready when the facility is opened; follow opening and closing procedures
- Provide location maps as requested for cemetery patrons (in-person, phone and email)
- Submit service requests/notifications via SAP to Cemetery Operations staff based on customer inquiry/request
- Process payment(s) for cemetery products and services
- Enter payments/transactions using iNovah, process payments using bank POS terminals and IVR (phone) system
- Adhere to City of Edmonton Cash Handling and PCI policy and procedures which includes: ensuring daily transactions and deposits balance correctly, preparing deposit reports, completing documentation for weekly armored car pick-up
- Perform administrative work including data entry of interment records, and assist in archiving of historical documents
- Scanning/Attaching files into SAP
- Perform and complete administrative tasks as assigned safely, accurately and timely
Qualifications:
- Completion of Grade 12 grade with emphasis on general office practice or completion of an appropriate certificate program from an approved school/college
- Minimum of 6 months of previous customer service or sales experience
- Excellent communication, organizational, time management, and interpersonal skills are required
- Experience in customer service, cash handling/payment processing, and Microsoft Word, Excel and Google applications are required
- Hire is dependent on Police Information Check satisfactory to the City of Edmonton
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants may be tested