Catalog Analyst

Description:

The New Partnerships Catalog Analyst will be focused on launching large new retailers. You will become the expert on their catalog and how it functions and appears on. You’ll leverage your technical aptitude to ensure the timely resolution of complex issues with the catalog and storefront, diagnose root causes, and identify long-term solutions to recurring issues.

You’ll leverage your customer-facing skills to build and maintain a collaborative and productive relationship with our retailers. You will serve as a trusted advisor to our retailers by ensuring a smooth launch on the platform, assessing ongoing storefront health, and identifying areas of opportunity. You’ll partner internally across functions to launch the retailers and identify opportunities to drive platform adoption and retailer growth. You will be a personable communicator who enjoys having a customer-facing role and solving technical challenges.

Your day to day:

- Onboard new retailers and their product catalogs onto our Client’s platform

- Review audit reports and resolve errors to ensure the integrity of data and excellent customer experience

- Ensure accurate data, as well as a storefront aesthetic, to reflect the highest standards of

customer experience

- Verify and classify products that directly affect customer experience

- Assist with daily tasks and special projects to improve the speed to onboard retailers and

internal process, working cross functionally as needed

- Identify and troubleshoot any inconsistencies or issues with the team; work closely with

Product & Engineering to identify and resolve ongoing issues - Lead calls with retailers to

onboard and resolve issues

- Triage tickets effectively - Perform storefront audits and QA

Must Haves:

- 2+ years working in customer-facing and technical account management roles

- Experience in client service roles preferred

- A high level of organization and attention to detail - SQL experience required - Ability to

translate technical concepts to a non-technical audience

- Strong communication skills and ability to work with C-suite, Director, and Manager-level contacts

- Strong problem-solving skills and ability to think creatively about solving problems – Solutions oriented and results-driven

- Ability to manage multiple projects simultaneously with shifting priorities and constant

deadlines - Sound judgment and discretion with sensitive data

- Must be comfortable with ambiguity - Proficient in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word)