Casual Tenant Support Worker

Description:

Key Responsibilities • Establish a respectful working relationship with all tenants, contacting and getting to know individuals • Create a safe, accepting environment that values individuals’ privacy and choices in the areas of personal life, leisure, education, and work • Assist tenants to develop support plans and connect with appropriate supports and community-based resources • Work with tenants to identify and develop programs and activities that meet their interests and needs • Follow established practices of harm reduction strategies • Assist tenants in their units as needed to de-clutter, clean and prepare for pest control • Identify and assess potential emergency situations and respond appropriately • Monitor visitor access and activity in common areas • Establish and maintain a positive working relationship with the supportive housing staff team • Participate in staff meetings, training programs and workshops as necessary • Complete paperwork and documentation including log entries, interventions and contacts, critical incident reports, time sheets Education, Training and Experience • A Diploma or Degree in the social service field and/or combination of education and related experience • Minimum of 1 year's experience working with vulnerable populations including people with mental health issues, substance use issues and complex needs • Experience working in supportive housing would be an asset • Commitment to problem-solving, strength-based approach • Ability to respond to problematic behavior and to develop effective solutions • Knowledge in de-escalation methods • Proven ability to work within a team environment • Excellent communication skills verbal and written • Good organizational skills and time management Requirements • Available for morning, afternoon or overnight shifts