Description:
Education & Specialize*d Knowl*edge
- Minimum of High School Education required
- College diploma or University Degree in business or other related field and/or equivalent experience is an asset
- Familiarity with regulations and by-laws governing water and electricity
Experience
- Experience in dealing with difficult customers, situations and moderately/complex problems
- Experience in a customer service or billing role is an asset
Skills/Abilitie*s/Co*mpete*ncies*
- Demonstrated MS Office experience with a solid understanding of Excel
- Ability to make quick and accurate decisions with minimal supervision that support the company procedures
- Demonstrated Customer Service skills, working both with internal and external stakeholders
- Proven keyboarding competency and accuracy is required
- Excellent verbal and written communication skills
- Must be able to work from other locations as required as per guidelines within the Collective Agreement
- Ability to multi-task in a fast-paced environment