Description:
JOB SUMMARY
Required to respond to all customers at the main reception area, answer incoming calls and inquiries, and refer where appropriate. Process accounts payable and receivable, and residents’ finances. Provide clerical support to the managers and staff.
EDUCATION
- Completion of Grade 12
- Completion of one year of post-secondary education in a business or office administration program or equivalent
- Additional training in software courses including databases, spreadsheets, word processing
KNOWLEDGE
- Minimum 2 years related experience in a fast-paced or similar environment where interaction with the public was significant
- Must possess experience in a Long Term Care environment
- Must possess some knowledge of working with individuals with dementia
SKILLS
- Must possess strong knowledge and experience in word processing, spreadsheets, databases, computer applications, and keyboarding skills
- Must possess strong knowledge and experience in clinical documentation system (eg. PCC)
- Must possess knowledge of the Internet
- Must possess excellent communication (verbal and written) and interpersonal skills
- Must possess knowledge of customer service skills
- Must possess excellent organization skills, ensuring procedural, professional, and/or organizational standards are adhered to
- Must be able to work under pressure with multiple deadlines and frequent interruptions
- Must be receptive and open to change
- Must be motivated to learn
- Must recognize and adapt to individual differences and team dynamics to produce effective working relationships