Care Coordinator

Description:

Responsibilities

• 
  Monitoring and managing email inboxes, answering phone calls, live chats, and all incoming communications from clients, referral sources, and therapists
• Completing client intake assessments over the phone or video, creating rapport and trust with potential clients, and supporting them through meetings with multiple therapists until they find the right therapist for them internally
• Supporting the clinic through active and inactive outreach to ensure that all potential clients receive the highest level of quality care
• Managing the clinic's schedule, the therapists' schedules, and monitoring the waitlist
• Ensuring sessions and consults booked on the schedule are happening
• Adjusting, managing, and troubleshooting video therapy rooms
• Ensuring daily payment reconciliations are completed
• Demonstrating empathy, strong clinical knowledge, and the ability to respond to difficult situations effectively
• Supporting therapists with administrative tasks
• Complete regular reporting metrics and support with other data requests as necessary

Requirements

• University degree or related college diploma related to social service provision (BSW preferred but not required)
• A minimum of 1-3 years experience in an intake or healthcare coordination role
• Demonstrated experience in client-facing customer service
• Solid knowledge and experience using intake and screening tools
• Skilled with using technology platforms like Zoom, Jane, HubSpot, Google Suite and Slack