Call Centre Operator

Description:

Our Call Centre Operators play a pivotal role in CAANEO's mission of delivering exceptional emergency roadside assistance services, prioritizing Member safety and satisfaction. They ensure Members receive prompt, professional, and empathetic support during vehicle-related emergencies.

Call Centre Operators efficiently manage incoming emergency roadside assistance calls, maintain meticulous records, utilize mapping software for precise location tracking, and demonstrate a Member-centric mindset in all interactions. They collaborate seamlessly with team members, dispatchers, and external service providers to ensure the smooth delivery of services.

Call Centre Operators engage in proactive outbound calls to existing Members to ensure data accuracy. They possess excellent customer service skills, technical proficiency, sound judgment, adaptability, and a strong commitment to Member safety and satisfaction.

Week 1: Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Week 2: Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Job Duties

• Receives incoming telephone calls regarding road service requests and/or general club information
• Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
• Outbound telephone calls to Members to complete data cleanup and account information
• Respond to member inquiries regarding membership and Member Benefits, providing prospective members with information on all CAA North & East Ontario services.
• Performs various clerical duties