Call Centre Operator

Description:

The Call Centre Operator calls CAA Members to provide information regarding memberships and account information. The successful candidate will renew, upgrade, change account information, and sell CAA memberships.

The Call Centre Operator works an average of 38.5 hours per week; 12-hour shifts on a 2-week rotation.

Week 1: Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Week 2: Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Job Duties

• Receives incoming telephone calls regarding road service requests and/or general club information
• Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
• Outbound telephone calls to Members to welcome them to CAA, Renewal Reminders, Lapsed member calls, Payment declines, Data clean up, Various promotions for past or existing members
• Respond to member inquiries regarding membership and Member Benefits, providing prospective members with information on all CAA North & East Ontario services.
• Renew, upgrade, sell new memberships, and add associates as required.
• Performs various clerical duties

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Previous Call Center experience is an asset
• Excellent interpersonal and listening skills
• Ability to work under pressure both individually and as part of a team
• Attention to detail
• Grade 12 or equivalent
• Excellent attendance and punctuality
• Fluency in both official languages is an asset
• Successful applicants will be required to join Teamsters Local Union 91

Employment is contingent on satisfactory results of a Criminal Background Check and reference check