Call Centre Operator

Description:

• Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
• Checks incoming emails in dedicated email account and follows established procedures to respond and/or forward.
• Ensures that all requests are logged and documented according to established procedures and/or guidelines.
• Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
• Operates paging systems according to established procedures and/or guidelines.
• Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
• Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
• Performs other related duties as assigned.