Call Center

 

Description:

  • Handling inbound alarm/ medical alert / 2 way calls
  • Handling all other alarm signals with a non voice element. These include notify only alarms, hardwire alarms, open-close alarms, error and partial accounts
  • Medical alarm response including Global Positioning System monitoring
  • Processing and resolving alarms in a client relationship software system
  • Handling inbound telephone calls related to alarm signals/customer requests and transferring calls as required
  • Processing alarm in a timely manner and within defined time intervals
  • Placing outbound calls relating to alarm signals received. This includes calls to customer, keyholders, authorities, and others as required
  • Customer information updates. These are received by telephone request, assigned communication logs, or manual request. They include, but are not limited to keyholder / authority / codeword updates
  • Contract verification from processing – 2 stage check process
  • Guard service invoice verification
  • Verify ambulance, fire, and Police dispatch authority for new contracts

Qualifications

  • Post-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred, or High School Diploma with equivalent work experience
  • Previous experience in a call center/dispatch environment

Skills and requirements

  • Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
  • Must be available to work 3 or 4 consecutive 12-hour shifts
  • Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical, and decision making skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team

 

Organization Bell Canada
Industry Call Center / BPO / KPO Jobs
Occupational Category Call Center
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-02-26 4:13 pm
Expires on 2024-12-23